Refund and Returns Policy

Here’s a jewelry-specific version of your return and refund guidelines, aligned with the structure you provided.

1. Returns Policy

For jewelry, we aim to keep the process simple and fair. Returns are accepted only under specific conditions.

• We accept returns if the product arrives damaged, is the wrong item, or is defective.
• To be eligible, requests must be raised within 14 days of delivery.
• The item must be unworn, undamaged, and in its original packaging with all authentication cards and accessories included.

2. Refund Policy

Once your return is approved, refunds are issued to the original payment method.

• Refunds typically reflect within 5–10 business days after processing.
• Shipping charges are non-refundable unless the error was on our part.
• Items that were on sale or purchased with a promotion may have specific refund terms as noted at purchase.

3. Exchange Policy

We offer exchanges under the following conditions:

• The item is damaged, defective, or incorrectly delivered.
• Exchanges are not available for fashion changes of mind, size only, or personal preference.

4. Cancellation Policy

Orders may be canceled only before they are shipped. Once dispatched, cancellations are not possible.

5. Non-Returnable Items

The following items are not eligible for return:

• Custom or engraved jewelry (unless damaged or defective)
• Jewelry that has been worn or shows signs of use beyond normal try-on
• Gift cards or digital items

6. How to Request a Return

To start a return, contact us at:

• Email: Chrysejewels@gmail.com
• Phone: 7415737024

Please include:

• Order number
• Item name and SKU
• Photos or videos showing the issue (if damaged/defective)
• Brief description of the concern

Our team will respond within 2–3 business days.

7. Important Disclaimer

All jewelry care and sizing guidance should be followed to ensure best results. Individual experiences may vary with wear, skin chemistry, and care practices. We encourage customers to review product details and sizing information before purchase.